So far, it seemed on the whole that the South Korean electric company Samsung had the problems with the batteries in the Galaxy Note smartphones under control. But then, in the past week, there were a series of messages from users of the new Note 8, in which the device, after the battery had once completely discharged, did not turn on again. The devices became unusable according to the user reports. Normally there should be no problems when a fully discharged smartphone when it is reconnected to the power. The reports showed a different picture.
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In the support forum of Samsung, there were also indications that the problem with deep-discharged batteries was not only in the Galaxy Note 8 but that Galaxy S8 Plus owners complained about it too.
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Now Samsung has officially commented on the subject. At the request of PC World , the German sales department stated that until now they were basically still in the testing phase.The group announced:
“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, but unfortunately we can only comment on the matter further if we have more detailed information about the affected devices If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66 (costs according to contractor’s terms for landline or mobile phone connections.) Service Hours: Monday to Friday: 8: 00-21: 00 clock, Saturday: 9: 00-17: 00 clock) or under:http://www.samsung.com/de/info/contactus.html ). “
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Some users speculated that the battery issue was related to one of the latest Android updates , or the season, as the reports came from regions where temperatures have dropped significantly. Apple once had a similar problem in iOS battery management, where iPhones shut down in the cold and could not be switched on without power, no matter how full the battery was.