Live chat is a clear preference among the users over more traditional customer service channels like email or phone. It is capable of delivering immediate responses. Whether the customers crave information or have pre-sales queries or require post-sales support, live chat is the best resolution to all of their queries. As an on-line channel, the live chat service meets the customer exactly where and when they need it. All these features make support via live chat effortless than compared to phone or email support.
A live chat service is simply adored by the customers. As a matter of fact, it’s not only customers who are captivated by this service, the businesses have also grown a penchant for it. Most of the businesses today are discovering great value in live chat support. It supports its prospective clients by lowering the barrier to first contact and offers instant support and faster query resolution to all the customers. Companies with a customer base targeted on the (18-34) age range bracket, the statistics which strongly reported preference for live chat constantly claim of success. Even the companies with customers in the highest age range brackets are charmed to use live chat.
Conveniences provided by live chat:
- It simply responds to new chats as quickly as possible without leaving the customer in the waiting queue.
- When business is not in operation or the chat agent is unavailable, care is taken to disable live chat service
- A list of model responses for most frequently asked questions is also made just to save the precious moments.
- The limitations of live chat are recognized and a lot more complex situations are switched to email or phone necessary.
Just taking care of each and every aspect, to land you in a fascinating and gratifying experience.
Source: Live Chat Agent